UIT Alert: UH Webfarm accounts

    Current Status

    ResolvedAdministrator work was completed and UH Webfarm Accounts disruption has been corrected.

    Affected Services

    • UH Website

    Event Updates

    DisruptedUH Webfarm accounts
    November 10, 2015 , 12:21 PM

    There is a report of a sevice disruption with UH Webfarm accounts -this affects staff and faculty that have a webfarm account residing in the /publish/home area.

    SMEs are investigating. The estimated time to repair is unknown.

    DisruptedUpdate #1 - UH Webfarm accounts
    November 10, 2015 , 2:02 PM

    At about 3:30AM on Saturday morning, 11/7/15 during the VMWare infrastructure's maintenance window, a storage error was logged for disk /publish/home on hecsnfs01 (of the webfarm nfs cluster).  No one noticed this until a customer tried to write to it today, 11/10/2015. 

    The disk is errantly being seen as "read only" from the operating system and nothing can be done in the OS that will make it read-write again.  The storage team says that there is nothing that they can do to fix the problem now. 

    DisruptedUpdate #2 - UH Webfarm accounts
    November 10, 2015 , 4:28 PM
    The NFS cluster nodes will be rebooted this evening at 8PM, which will result in a service disruption of about 15-20 minutes.
    ResolvedAdministrator work was completed and UH Webfarm Accounts disruption has been corrected.
    November 10, 2015 , 8:00 PM
    Cluster node reboot occurred. No addtional issues with Webfarm accounts were reported.